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This unique service is designed to provide action-oriented insight for the

professional leader focusing on their respective areas of growth and

development. Individual consultation sessions are conducted in strict

confidence with William H. Johnson, M.A., M.S.W., L.I.C.S.W. As a

certified leadership trainer experienced in the use of the Inscape, Inc.

‘DiSC Personal Profile System’ instrument, and the Hay Group, Inc,

‘Emotional Competency Inventory’, the leader becomes familiar with

their personal areas of strength and further development. Through this

process the leader will develop an individualized course of action

specifically designed to enhance their professional development and

performance. It is the explicit agreement between Mr. Johnson and the

selected leader, that any aspects of this individualized training may only

be shared with others at the sole discretion of the leader themselves.


This 5 session program series is designed to enhance the skills of

leadership staff. Through a user-friendly training approach, staff

participates in the problem-solving process of real-life leadership

challenges. There is a high emphasis of providing a training context in

which the principles that are learned are applied directly to the

workplace. This transfer of training is accomplished through the use of

typical issues encountered by leadership staff in their work settings. An

added value to this course is that it may be conducted within the facility

itself so as to optimize resource utilization (so the staff don’t have to

travel). The five part series includes the following topics:

  1. Administration of the 'DiSC Personal Profile System': "The DiSC Personal Profile: a System for Understanding Yourself & Others"

Course Description

Through the administration of the Carlson Personal Profile Instrument (DiSC)

(easy to complete in about 15 minutes), participants will examine their behavioral

tendencies in the workplace. There will be a consideration of the 4 Basic Patterns of

Behavior within the workplace. These include the Dominance (directing), influence

(social), Steadiness (supportive) & Conscientiousness (correctness) behavioral

patterns. As a result, participants will gain valuable insight into their professional

role on the agency team. Participants will assess and discuss their professional

strengths and weaknesses, as well as areas of professional improvement. Strategies

for increasing their professional effectiveness with clients and team members will be

examined. This process enables the individual leader to assess their own personal

strengths and identify areas of self-improvement.

2. Fundamentals of Leadership: Various interventions and techniques

for leadership effectiveness are presented. Within a practice context, an

emphasis is made on learning how to increase staff motivation,

empowerment, problem-solving, accountability, increased compliance,

improved customer service, positive clinical outcomes, staff morale,

improved organizational climate, staff retention, and effective


3. Coaching Performance ImprovementThis session provides a 12

step process for addressing performance improvement issues with

staff. Through a series of role-play exercises, leaders learn how to

establish expectations with staff, hold them accountable, jointly

develop performance improvement action-plans, and provide

effective feedback to staff.

4. Exceptional Leaders Building Exceptional TeamsIn this session, all of the previously learned leadership principles are summarized and applied towards the development of organizational

teamwork. The essential characteristics of effective teams and team

leaders are identified for implementation by the participants.

Specific leadership skills are also examined for building effective

teams and addressing problems within teams. Issues such as

diversity inclusion, managing facility crises, staff performance, and

conflict management are addressed within the context of leadership challenges.

5. Strategies for Working With Difficult People When They Are Your Work ColleaguesThrough a review of the

typical difficult social and professional interaction scenarios that social

worker’s encounter practical approaches and guidelines will be presented to

the participants. Descriptions of difficult personal styles and specific

recommendations for effectively working with these will be examined.

Strategies for the development of solutions centered on negotiation skills,

problem solving and effective conflict management will be discussed.

Scenarios involving co-workers, supervisors and clients/customers will be

used to illustrate potentially difficult situations for staff. Various methods

for improving interpersonal relationships will be addressed.

6. Strategies for Working Within a Multi-Generational Organization

This program will examine the respective characteristics of

generations ‘X’ & ‘Y’, (millennials) as the younger staff person, in contrast to the older (baby-boomer/traditional) staff person. Various cultural and socioeconomic considerations will be made for the purpose of illustrating the unique attributes of all employee groups. An assessment will be presented of the potential strengths and limitations of the groups within the present professional workplace. A comparison

will be made between the characteristics of the younger groups with the older ‘Baby Boomer’ & ‘Traditional’ generations, those typically found in leadership/administrative roles. Relevant strategies will be explored for leadership

staff to consider implementing as a means of optimizing the performance of all of the groups and in developing effective teamwork.

7. Emotional Intelligence: What is it & how to do it in the workplace

This program will examine the concept of Emotional Intelligence

(E.I.) which is the skill of being smart about people. Participants will become

familiar with the various behavioral competencies that comprise Emotional

Intelligence. Workplace applications for enabling participants to more effectively

manage themselves & their interactions with others will be discussed.

Recommendations for increasing individual effectiveness within workplace

interactions will be reviewed.

8. Promoting Customer Service ExcellenceThis program will examine all aspects of providing exceptional customer service within the healthcare

industry. Strategies for managing difficult customers will be reviewed. A

technology for educating staff on customer service essentials will be proposed. A methodology for effectively managing customers with challenging issues will be provided. Characteristics of customers affecting the overall service delivery process will be analyzed.

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