EDUCATION SERVICES
INDIVIDUALIZED EXECUTIVE LEADERSHIP TRAINING
This unique service is designed to provide action-oriented insight for the
professional leader focusing on their respective areas of growth and
development. Individual consultation sessions are conducted in strict
confidence with William H. Johnson, M.A., M.S.W., L.I.C.S.W. As a
certified leadership trainer experienced in the use of the Inscape, Inc.
‘DiSC Personal Profile System’ instrument, and the Hay Group, Inc,
‘Emotional Competency Inventory’, the leader becomes familiar with
their personal areas of strength and further development. Through this
process the leader will develop an individualized course of action
specifically designed to enhance their professional development and
performance. It is the explicit agreement between Mr. Johnson and the
selected leader, that any aspects of this individualized training may only
be shared with others at the sole discretion of the leader themselves.
'PERSON CENTERED' LEADERSHIP TRAINING COURSES
This 5 session program series is designed to enhance the skills of
leadership staff. Through a user-friendly training approach, staff
participates in the problem-solving process of real-life leadership
challenges. There is a high emphasis of providing a training context in
which the principles that are learned are applied directly to the
workplace. This transfer of training is accomplished through the use of
typical issues encountered by leadership staff in their work settings. An
added value to this course is that it may be conducted within the facility
itself so as to optimize resource utilization (so the staff don’t have to
travel). The five part series includes the following topics:
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Administration of the 'DiSC Personal Profile System': "The DiSC Personal Profile: a System for Understanding Yourself & Others"
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Course Description
Through the administration of the Carlson Personal Profile Instrument (DiSC)
(easy to complete in about 15 minutes), participants will examine their behavioral
tendencies in the workplace. There will be a consideration of the 4 Basic Patterns of
Behavior within the workplace. These include the Dominance (directing), influence
(social), Steadiness (supportive) & Conscientiousness (correctness) behavioral
patterns. As a result, participants will gain valuable insight into their professional
role on the agency team. Participants will assess and discuss their professional
strengths and weaknesses, as well as areas of professional improvement. Strategies
for increasing their professional effectiveness with clients and team members will be
examined. This process enables the individual leader to assess their own personal
strengths and identify areas of self-improvement.
2. Fundamentals of Leadership: Various interventions and techniques
for leadership effectiveness are presented. Within a practice context, an
emphasis is made on learning how to increase staff motivation,
empowerment, problem-solving, accountability, increased compliance,
improved customer service, positive clinical outcomes, staff morale,
improved organizational climate, staff retention, and effective
communication.
3. Coaching Performance Improvement: This session provides a 12
step process for addressing performance improvement issues with
staff. Through a series of role-play exercises, leaders learn how to
establish expectations with staff, hold them accountable, jointly
develop performance improvement action-plans, and provide
effective feedback to staff.
4. Exceptional Leaders Building Exceptional Teams: In this session, all of the previously learned leadership principles are summarized and applied towards the development of organizational
teamwork. The essential characteristics of effective teams and team
leaders are identified for implementation by the participants.
Specific leadership skills are also examined for building effective
teams and addressing problems within teams. Issues such as
diversity inclusion, managing facility crises, staff performance, and
conflict management are addressed within the context of leadership challenges.
5. Strategies for Working With Difficult People When They Are Your Work Colleagues: Through a review of the
typical difficult social and professional interaction scenarios that social
worker’s encounter practical approaches and guidelines will be presented to
the participants. Descriptions of difficult personal styles and specific
recommendations for effectively working with these will be examined.
Strategies for the development of solutions centered on negotiation skills,
problem solving and effective conflict management will be discussed.
Scenarios involving co-workers, supervisors and clients/customers will be
used to illustrate potentially difficult situations for staff. Various methods
for improving interpersonal relationships will be addressed.
6. Strategies for Working Within a Multi-Generational Organization:
This program will examine the respective characteristics of
generations ‘X’ & ‘Y’, (millennials) as the younger staff person, in contrast to the older (baby-boomer/traditional) staff person. Various cultural and socioeconomic considerations will be made for the purpose of illustrating the unique attributes of all employee groups. An assessment will be presented of the potential strengths and limitations of the groups within the present professional workplace. A comparison
will be made between the characteristics of the younger groups with the older ‘Baby Boomer’ & ‘Traditional’ generations, those typically found in leadership/administrative roles. Relevant strategies will be explored for leadership
staff to consider implementing as a means of optimizing the performance of all of the groups and in developing effective teamwork.
7. Emotional Intelligence: What is it & how to do it in the workplace:
This program will examine the concept of Emotional Intelligence
(E.I.) which is the skill of being smart about people. Participants will become
familiar with the various behavioral competencies that comprise Emotional
Intelligence. Workplace applications for enabling participants to more effectively
manage themselves & their interactions with others will be discussed.
Recommendations for increasing individual effectiveness within workplace
interactions will be reviewed.
8. Promoting Customer Service Excellence: This program will examine all aspects of providing exceptional customer service within the healthcare
industry. Strategies for managing difficult customers will be reviewed. A
technology for educating staff on customer service essentials will be proposed. A methodology for effectively managing customers with challenging issues will be provided. Characteristics of customers affecting the overall service delivery process will be analyzed.
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